Refund Policy
At Tabarak Academy, we are committed to providing high-quality Quranic, Arabic, and Islamic studies education. We understand that circumstances may change, and we strive to maintain a fair and transparent policy for all our students.
Please read this policy carefully to understand your rights and our obligations regarding refunds.
1. Free Trial Sessions
We offer a free trial lesson to every prospective student. This allows you to assess our teaching style, curriculum, and instructor compatibility before committing to a paid enrollment. We strongly encourage all students to utilize this free trial to ensure our academy is the right fit for your learning needs.
2. Refund Eligibility
Refunds are evaluated on a case-by-case basis. To be eligible for a refund consideration, you must submit a written request to our support team at [email protected] within the first [Insert Number, e.g., 7 or 14] days of your initial payment for a new course.
-
Refunds are granted if:
-
There is a persistent, unresolved technical issue on our end that prevents the delivery of classes despite our best efforts.
-
An instructor is unavailable to fulfill the agreed-upon schedule and we are unable to provide a suitable replacement instructor.
-
-
Refunds are NOT granted if:
-
You simply change your mind after the initial trial period.
-
You fail to attend scheduled classes without prior notice (No-shows).
-
You have already completed more than [Insert Number, e.g., 25%] of your scheduled monthly lessons.
-
Requests are made after the [Insert Number] day grace period.
-
3. Cancellation Policy
If you wish to discontinue your studies, please notify us at least [Insert Number, e.g., 7] days before your next billing cycle begins to ensure that your subscription is canceled and you are not charged for the following month.
-
If you cancel during a billing cycle, you will have access to your classes until the end of that paid period. We do not provide prorated refunds for partial months of service.
4. Refund Process
Once a refund request is approved:
-
The refund will be processed back to the original payment method used during enrollment.
-
Please allow [Insert Number, e.g., 5-10] business days for the transaction to reflect in your account, depending on your bank or payment provider.
-
Any applicable transaction fees incurred by the payment gateway may be deducted from the total refund amount.
5. Policy Updates
Tabarak Academy reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.
Contact Us
If you have any questions regarding our refund policy, please do not hesitate to reach out to us:
-
Email: [email protected]
-
WhatsApp (International): +1 786 233 6343
-
WhatsApp (Egypt): +20 109 885 5803